SHIPPING POLICY

Last updated: September 9, 2026

  1. ORDER PROCESSING

Orders are submitted to fulfillment after payment is successfully authorized.

Orders are produced and prepared for shipment individually. Processing time is separate from delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once an order has entered processing or fulfillment, we may be unable to change or cancel it.

  1. UNITED STATES SHIPPING

We offer free standard shipping within the United States.

Estimated delivery time after shipment:

3–5 business days

This is an estimate, not a guaranteed delivery date. Processing time occurs before the order is shipped.

Delivery may take longer because of:

a. carrier delays;

b. severe weather;

c. public holidays;

d. high order volume;

e. incorrect or incomplete delivery information;

f. failed delivery attempts;

g. remote delivery locations; or

h. events outside our reasonable control.

  1. ORDER CONFIRMATION

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your:

a. name;

b. shipping address;

c. email address;

d. telephone number; and

e. ordered products

as soon as you receive the confirmation.

Contact emily@undonly.com immediately if anything is incorrect.

We cannot guarantee that an address or order can be changed after it has entered processing or fulfillment.

  1. SHIPPING CONFIRMATION AND TRACKING

When tracking information becomes available, we will send a shipping confirmation email containing the carrier and tracking link.

Tracking information may take up to 48 hours to display movement after the carrier receives the shipment.

If tracking has not updated after several business days, contact emily@undonly.com with your order number.

  1. DELIVERY ESTIMATES

Delivery estimates begin when the carrier receives the package, not when the order is placed.

Delivery dates displayed by Undonly, a carrier, Shopify, or another provider are estimates and are not guaranteed.

A delay does not automatically mean that a package is lost.

  1. INCORRECT OR INCOMPLETE ADDRESS

You are responsible for providing a complete and accurate shipping address.

If an address is incorrect or incomplete:

a. delivery may be delayed;

b. the package may be returned, abandoned, or destroyed;

c. we may be unable to recover the package; and

d. you may be responsible for reshipment costs.

If a package is returned and can be reshipped, we will contact you to confirm the corrected address and applicable reshipment cost.

We do not guarantee a refund or free replacement when non-delivery was caused by incorrect or incomplete information supplied by the customer, except where required by law.

  1. UNCLAIMED AND FAILED DELIVERIES

You are responsible for being available to receive the package and responding to carrier communications.

If a package is unclaimed or cannot be delivered because the recipient is unavailable, the carrier may:

a. return the package;

b. charge additional handling or return fees;

c. abandon the package; or

d. destroy the package.

Reshipment may require payment of additional shipping and handling costs.

Failure to accept or collect a package does not automatically cancel an order or subscription and does not automatically qualify the order for a refund.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

a. check the delivery location;

b. ask other members of your household;

c. check with neighbors, reception, mailroom, or building management;

d. contact the carrier; and

e. contact us at emily@undonly.com.

We will review the available tracking information and assist where reasonably possible.

A carrier’s delivery confirmation may be considered evidence of delivery, subject to applicable consumer law and the results of any investigation.

  1. LOST PACKAGES

If an order has not arrived and tracking does not show delivery, contact emily@undonly.com no later than 30 days after the estimated delivery date.

Include:

a. your name;

b. order number;

c. shipping address; and

d. relevant tracking information.

We may ask you to cooperate with a carrier investigation.

If the package is confirmed lost, we will provide a replacement, refund, or other remedy as required by applicable law and our Refunds, Returns & Guarantee Policy.

  1. DAMAGED PACKAGES

If a package arrives damaged, photograph:

a. the shipping package;

b. the shipping label;

c. the damaged product; and

d. any visible batch or lot number.

Contact emily@undonly.com within 30 days after delivery.

Do not discard the product or packaging until we have reviewed the claim and provided instructions.

  1. INTERNATIONAL SHIPPING

International shipping is available only to destinations displayed as available during checkout.

Availability may include Canada, the United Kingdom, and New Zealand, but may change because of product, carrier, customs, or regulatory restrictions.

International delivery times and charges are displayed at checkout where available.

International delivery estimates are not guaranteed and may be affected by:

a. customs processing;

b. local import requirements;

c. carrier delays;

d. local delivery services;

e. product restrictions;

f. unpaid duties or taxes; or

g. additional information requested by customs or the carrier.

  1. CUSTOMS, DUTIES, AND TAXES

Unless checkout expressly states otherwise, the recipient is responsible for:

a. customs duties;

b. import taxes;

c. brokerage charges;

d. local handling fees; and

e. other charges imposed by the destination country or carrier.

These charges are not controlled by Undonly and may not be known before shipment.

You are responsible for confirming that the products may be lawfully imported into your destination.

  1. CUSTOMS REJECTION

A package may be delayed, returned, abandoned, confiscated, or destroyed if:

a. the destination country restricts the product;

b. required duties or taxes are not paid;

c. the recipient does not provide requested information;

d. the recipient refuses the package; or

e. customs or another authority rejects the shipment.

We do not guarantee a refund or replacement when customs rejection results from destination-country restrictions, unpaid charges, recipient inaction, or another circumstance outside our control, except where required by law.

  1. SUBSCRIPTION SHIPMENTS

The Ultimate Carry Less Reset™ renews every 30 days until canceled.

Each successful renewal triggers a new order for the applicable 30-day supplement supply.

Cancel your subscription through the “Manage Subscription” section of your customer account before the next scheduled charge to stop the next renewal.

Cancellation stops future renewals. It does not cancel an order already charged and submitted for processing or fulfillment.

  1. SHIPPING RESTRICTIONS

We may refuse or cancel shipment where:

a. the destination is not supported;

b. a product cannot legally be shipped or imported;

c. the address cannot be verified;

d. the carrier cannot service the location;

e. fraud or unauthorized payment is suspected; or

f. a legal or regulatory restriction applies.

If we cancel an order before fulfillment because we cannot ship it, we will refund the affected amount to the original payment method.

  1. CONTACT

For shipping questions, contact:

Emily at Undonly
emily@undonly.com

Include your order number whenever possible.