Refund policy

Last updated: September 9, 2026

1. OVERVIEW

This Policy explains the Undonly 30-Day Money-Back Guarantee and the rules concerning refunds, returns, subscription renewals, damaged or defective products, incorrect orders, and lost packages.

Nothing in this Policy limits any consumer right that cannot lawfully be excluded.

1. 30-DAY MONEY-BACK GUARANTEE

Your first Undonly subscription order is covered by our 30-Day Money-Back Guarantee.

If the Ultimate Carry Less Reset™ is not right for you, contact emily@undonly.com within 30 days after delivery.

Include:

a. your name;

b. order number;

c. email address associated with the order; and

d. a short statement requesting the guarantee.

The guarantee:

a. applies to the first subscription order only;

b. may be used once per customer and household;

c. covers one complete initial Ultimate Carry Less Reset™ order;

d. does not require a positive or negative review;

e. does not depend on submitting a testimonial; and

f. does not affect statutory rights concerning defective, damaged, incorrect, or undelivered products.

1. OPENED PRODUCTS

You may request the 30-Day Money-Back Guarantee after opening or trying the supplements.

Do not return opened products unless we specifically ask you to do so.

If a return is required, we will provide the return address and instructions before you send anything.

Products sent without authorization may not be accepted or processed.

1. RENEWAL ORDERS

Renewal orders are not covered by the voluntary 30-Day Money-Back Guarantee.

This does not affect your legal rights if a renewal order is:

a. damaged;

b. defective;

c. incorrect;

d. not delivered; or

e. otherwise non-conforming under applicable law.

To prevent a renewal, cancel through the “Manage Subscription” section of your customer account before your next scheduled charge.

Cancellation stops future renewals. It does not automatically refund or cancel an order that has already been charged and submitted for processing or fulfillment.

1. GUARANTEE REQUESTS DO NOT AUTOMATICALLY CANCEL A SUBSCRIPTION

Requesting a refund under the guarantee does not automatically cancel your subscription.

If you do not want future renewal orders, you must also cancel the subscription through the “Manage Subscription” section of your account.

If you experience a technical problem while attempting to cancel, contact emily@undonly.com before the next scheduled charge.

1. REFUND METHOD

Approved refunds are issued to the original payment method.

Refund processing times depend on the payment provider and financial institution. It may take several business days for the refund to appear.

We do not require you to accept store credit instead of a refund to the original payment method.

1. NON-REFUNDABLE COSTS

Unless required by law or the refund results from our error, the following are not refundable:

a. international customs duties;

b. import taxes;

c. brokerage charges;

d. local handling fees;

e. return shipping costs; and

f. reshipment costs caused by an incorrect address, unclaimed package, or failed delivery attributable to the recipient.

Standard U.S. shipping is free and therefore has no separate amount to refund.

1. DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS

Contact emily@undonly.com within 30 days after delivery if a product is:

a. damaged;

b. defective;

c. misprinted;

d. incorrectly labeled;

e. leaking;

f. missing from the order; or

g. different from what you ordered.

Include:

a. your name;

b. order number;

c. description of the problem;

d. clear photographs of the product;

e. photographs of the shipping package and label; and

f. the batch or lot number where visible.

Do not discard the product or packaging until we complete the initial review.

If the claim is approved, we may provide:

a. a replacement;

b. a refund to the original payment method; or

c. another remedy required by law.

We will cover reasonable replacement or return costs where the issue was caused by our error or where applicable law requires us to do so.

1. LOST PACKAGES

If a package does not arrive and tracking does not show delivery, contact emily@undonly.com no later than 30 days after the estimated delivery date.

We may request information needed for a carrier investigation.

If the package is confirmed lost, we will provide a replacement, refund, or another remedy required by applicable law.

1. PACKAGES MARKED AS DELIVERED

If tracking shows delivery but you cannot locate the package:

a. check the delivery location;

b. ask members of your household;

c. check with neighbors, reception, mailroom, or building management;

d. contact the carrier; and

e. contact us at emily@undonly.com.

We will review the available information and assist with a carrier investigation where reasonably possible.

A replacement or refund is not automatic when carrier tracking confirms delivery, but we will comply with applicable consumer law and consider the results of the investigation.

1. INCORRECT OR INCOMPLETE ADDRESS

You are responsible for checking your shipping address before completing the order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address:

a. we may be unable to recover the package;

b. the carrier may return, abandon, or destroy it;

c. the customer may be responsible for reshipment and handling costs; and

d. a free replacement or refund may not be available.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order enters processing.

1. UNCLAIMED OR REFUSED PACKAGES

Failure to collect a package or refusal of delivery does not automatically:

a. cancel the order;

b. cancel the subscription;

c. constitute a valid return; or

d. qualify the order for a refund.

If an unclaimed package is returned and can be reshipped, the customer may be responsible for additional shipping and handling costs.

This section does not limit any statutory cancellation right that applies to you.

1. CUSTOMS REJECTION AND IMPORT CHARGES

International customers are responsible for confirming that products may be imported into their destination and for paying applicable:

a. customs duties;

b. import taxes;

c. brokerage charges; and

d. local handling fees.

If a shipment is rejected, returned, abandoned, confiscated, or destroyed because of unpaid charges, recipient inaction, or destination-country restrictions, a refund or replacement may not be available.

This does not limit rights that cannot legally be excluded.

1. ORDER CANCELLATIONS

Contact emily@undonly.com immediately if you want to cancel an order.

We will attempt to help, but cancellation is not guaranteed.

Orders are produced and prepared individually. Once an order has entered processing or fulfillment, it may no longer be possible to cancel or change it.

Subscription cancellation applies to future renewals and is governed by our Subscription & Cancellation Policy.

1. DIGITAL CONTENT

Access to the 7-Day Jumpstart™ and other digital program content may begin immediately after purchase.

A refund under the 30-Day Money-Back Guarantee covers the complete initial Ultimate Carry Less Reset™ purchase, including the related initial digital access.

After a full refund:

a. access to subscription-only digital content may end;

b. scheduled program emails may stop; and

c. the personal-use license for refunded downloadable content may be terminated to the extent permitted by law.

Where applicable law provides mandatory rights concerning digital content or cancellation, those rights remain unaffected.

1. ABUSE OF THE GUARANTEE

We may reject a voluntary guarantee request where we have reasonable evidence of:

a. repeated guarantee claims from the same customer or household;

b. fraudulent information;

c. manipulated orders;

d. abuse of the refund process;

e. unauthorized resale;

f. a false claim that an order was not delivered; or

g. another attempt to obtain products or refunds dishonestly.

We will not reject a valid statutory claim merely because a customer previously used the voluntary guarantee.

1. CHARGEBACKS

Contact emily@undonly.com before initiating a chargeback so we can attempt to resolve the issue.

This does not prevent you from exercising any lawful right to dispute an unauthorized or incorrect charge.

We may provide the payment provider with relevant order, subscription, cancellation, delivery, communication, and refund records when responding to a chargeback.

1. PRODUCT SAFETY AND ADVERSE EVENTS

If you believe a supplement caused a serious reaction:

a. stop using the product;

b. seek appropriate medical assistance; and

c. contact us at emily@undonly.com.

Include the product name, batch or lot number, date of use, and a description of what occurred.

Refund and replacement requests do not replace medical care or any required product-safety report.

1. UNITED STATES CONSUMERS

The 30-Day Money-Back Guarantee is an additional contractual benefit.

It does not replace or limit rights available under applicable federal or state law concerning defective products, warranties, unauthorized charges, recurring subscriptions, or unfair or deceptive practices.

1. CANADIAN CONSUMERS

Nothing in this Policy excludes rights or remedies that cannot be waived under applicable federal or provincial consumer law.

1. UNITED KINGDOM CONSUMERS

Nothing in this Policy limits statutory rights concerning:

a. goods that are faulty, not as described, or not fit for purpose;

b. defective digital content;

c. unfair contract terms; or

d. statutory cancellation rights where applicable.

If you have a statutory right to cancel, the applicable legal period, exceptions, and refund rules take priority over conflicting provisions in this Policy.

1. NEW ZEALAND CONSUMERS

Nothing in this Policy excludes, restricts, or modifies rights that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.

1. POLICY CHANGES

We may update this Policy prospectively to reflect changes in our products, fulfillment process, legal obligations, or voluntary guarantee.

A change will not reduce a guarantee right that already applied when an eligible order was placed.

1. CONTACT

To request a refund, replacement, return authorization, or assistance, contact:

Emily at Undonly
emily@undonly.com

Include your order number whenever possible.

Legal operator:

Salegency Radosław Bartczak
Operating as Undonly
ul. Mieczysława Karłowicza 13/5
40-145 Katowice
Poland